Brendon A. Scarano

Objective

A highly skilled IT professional with extensive experience in technical support, system integration, and automation scripting. Seeking a role where I can leverage my expertise in troubleshooting, software deployment, and customer training to enhance operational efficiency and drive innovation within a dynamic team environment.

Education

IKON Education Services (2001-2002) - Comptia A+, Network+, MCSE Windows 2000, Novell Admin.

Onondaga Community College (1996-1997) - Computer Science Major.

Experience

Senior Technical Lead / Technical Support Analyst

HCL Incorporated (formerly with Quest Diagnostics) | Dec 2012 - Present

Assist customers with onsite troubleshooting via BeyondTrust, and MS Teams utilizing support ticketing via Service Now
Assisted with nationwide projects including Windows 10 system integration utilizing Microsoft Development Toolkit, Citrix Workspace deployment
Utilized scripting tools Auto Hotkey, AutoIT, PowerShell App Deployment Toolkit to create applications used by support teams across the organization for creating and updating system images along with supporting external clients in the field
Maintained working relationships with external vendors, as well as internal teams to maintain open lines of support communication

Client Systems Implementation Technician

Quest Diagnostics | Sept 2005 - Dec 2012

Training of external clients (i.e. Physicians, Nursing staff) on our Care360 and Quanum products utilized for client systems including Windows and OS X operating systems
Training of internal Quest clients (i.e. Phlebotomists, office staff) on local computer operations such as Microsoft Office, Care360, Quanum and Windows
Local IT Support including printer replacements, computer upgrades and system reinstalls

Certifications

CompTIA A+

CompTIA Network+

JAMF 100 Certified Associate

Volunteer

Cicero Volunteer Fire Department (2019 - Present)

Lieutenant, Interior Firefighter

NYS Emergency Medical Technician

Executive Board - Assistant Secretary.